I have just come across a strange problem with my Sony Xperia L mobile phone.

I wanted a better set of headphones, so I purchased the Sony MDR-ZX100 Outdoor Headband Headphones. Same manufacturer – so no problems eh?

Not so, the headphones simply failed to work.

This seems to be a common issue and the answer is very simple.

  • Go to Setting>Apps>Smart Connect
  •  ‘Clear data’ and ‘Clear cache’
  • Force stop and
  • Reboot your phone

Don’t ask me what caused the headset problem with the Sony Xperia L, or why this solution works. But it has worked for a number of us so……. Good Luck!

  • Rob

    A good alternative if you have a bluetooth enabled smartphone is the Sony SBH80 bluetooth in ear headset, worn discreetly around the neck and allows the phone to be answered or play music up to approx 10m metres away from the phone, top quality sound reproduction and lightweight wearable all day indoors or out.

  • Thanks Rob.

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Ian Smith
Dr Ian Smith

32 years of marketing experience to help small businesses understand the world of website marketing.


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